Finding and exporting your Aircall data

What it holds

Call records retain timing, routing and call IDs, with MP3 audio where recording occurred. Retained recordings can also have transcripts and AI insights, whose availability follows the recording.

Where Aircall shows the size

1. As an admin, open Dashboard > Call History and filter the required dates and lines.
2. Identify entries with a Recording and export the results to CSV.
3. Total recorded in-call duration, excluding waiting, answer and IVR time, then divide seconds by 3,600.
4. For user/team/line totals, use Analytics > Download to obtain a ZIP containing tile CSVs.

Plan and admin role. Admins access all calls; supervisors access their managed numbers. Essentials supplies basic analytics, Professional advanced dashboards, and Custom Analytics+ with unlimited analytics history.

Exporting the full history

1. Export Call History in monthly date slices within the most recent six months.
2. In Analytics, use Download for a dashboard or choose All results on an individual tile to exceed the 1,000-row view.
3. Download available recordings in the Dashboard or page through the Calls API and immediately save each MP3 link.
4. Request older recording links from support when the recording remains retained; support does not perform the downloads.

Dashboard data and exports cover six months. Essentials recording retention is up to one year; Professional and Custom have no fixed recording limit, but older access requires a request.

API lists stop at 10,000 calls including pagination, and search reaches only six months. Limit requests to 120 per minute per company.

Recording URLs last one hour; short recording URLs last three hours. Analytics CSV timestamps use UTC regardless of dashboard filters.

Deleting audio also removes transcripts and AI insights irreversibly; call records themselves are not deletable. After contract termination, recording retention is at most 30 days.

You don't need to run an export to talk to us, and there's no need to clean it first — removing personal data is part of our work.