Finding and exporting your Intercom data

What it holds

Intercom conversation threads bring together customer messages, teammate replies and internal notes. Contact attributes and attachments can add context to the support discussion.

Where Intercom shows the size

1. Open Reports and create a report from the Conversations template.
2. Read New conversations for non-overlapping yearly ranges and add them; each report can span at most one year and reporting history extends two years.
3. For earlier periods, use Search conversations with created_at filters and read total_count.

Plan and admin role. Reports are offered on Essential, Advanced and Expert, with Can access Reports permission required. Creating reports also requires Can create, edit and internally share reports. API calls need a workspace developer-app token; configure cloud exports as an admin.

Exporting the full history

1. Open Settings > Data > Imports & exports > Export data > New data export.
2. Select JSON or JSONL, enable attachments if required, connect an Amazon S3 or Google Cloud Storage bucket, and test access.
3. Enable historical export, set Hourly or Daily delivery, start the export, and approve the verification email.
4. Use the Conversations API for older-than-two-year history and bulk transcript retrieval. Export contacts separately via More > Export users in the contacts list.

Historical cloud delivery covers two years, with up to 200 conversations per JSON file and attachments grouped by conversation and part.

A destination bucket supports only one workspace. Intercom can write there but cannot read or delete bucket contents.

Reports dataset CSVs contain metadata, not messages or attachments; files beyond 10,000 rows arrive by email.

Individual Inbox text downloads omit internal notes, images and attachments. Deleting or archiving a user or lead also removes their conversations, so export first. Contact CSV email links expire after one hour.

You don't need to run an export to talk to us, and there's no need to clean it first — removing personal data is part of our work.