Finding and exporting your Nextiva data

What it holds

The Recorder portal retains recorded telephone conversations within its storage policy. Analytics call logs preserve call activity separately, and the NextivaONE application has its own call-history window.

Where Nextiva shows the size

1. Request account-wide Recorder portal access through a support case.
2. Change the portal’s current-day view to the full available period and review results, using minimum/maximum duration filters if helpful.
3. In Analytics, open Report, Expand Total Count or Count by Day, select Call log and Export a CSV; total recorded durations in hours rather than all calls.

Plan and admin role. Recording is included with Enterprise, Ultimate, Engage and Power Suite, or Core with its recording add-on. Support grants Recorder access for the account, selected users or only personal calls.

Exporting the full history

1. In Recorder, select items with checkboxes and use the bulk export control > Export selected, or choose Export query results for the search scope.
2. Split large exports into smaller date windows to avoid timeouts.
3. Export matching-period call logs from Analytics using Export and retain them alongside the audio.

Default recording retention is six months; additional account-wide storage can extend this to three years.

NextivaONE call history reaches up to one year.

Portal access scope must be confirmed with support before treating results as company-wide.

You don't need to run an export to talk to us, and there's no need to clean it first — removing personal data is part of our work.